We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Questions you will need to know the answers to!
What is the return policy?
Exchange & Return Policy
At YAFA, we value your trust and place your comfort as our top priority. To ensure clarity, please find our exchange and return policy below:
- Items can be inspected upon delivery in the presence of the courier.
- Returns are only accepted in case of a clear manufacturing defect.
- Exchange is available only in case of incorrect sizing, provided the item is in its original condition.
- Additional shipping fees apply to cover exchange costs.
In the case of an approved return, the refund will be processed within 15 business days from the date of receiving the returned item, via InstaPay or Vodafone Cash.
- Deposits are non-refundable in all cases, as production begins immediately after confirmation.
- Exceptions apply only in the following cases:
1- If we are unable to produce the requested item or color for reasons related to us.
2- If a clear manufacturing defect is found that cannot be repaired and is reported immediately upon receipt.
سياسة الاستبدال والاسترجاع
في YAFA نعتز بثقتك ونضع راحتك في مقدمة أولوياتنا، لذلك نعرض سياسة الاستبدال والاسترجاع بوضوح:
- متاح معاينة القطعة أثناء وجود المندوب.
- لا يوجد استرجاع إلا في حالة وجود عيب واضح في القطعة.
- الاستبدال متاح فقط في حالة المقاس غير المناسب، بشرط أن تكون القطعة في حالتها الأصلية.
- يتم إضافة رسوم شحن إضافية لتغطية تكاليف الاستبدال.
- في حالة الاسترجاع، يتم استرداد ثمن القطعة خلال 15 يوم عمل من استلام المرتجع، ويتم التحويل عبر (InstaPay أو Vodafone Cash).
- الديبوزيت غير قابل للاسترجاع في جميع الحالات، حيث يتم البدء في تنفيذ الطلب فور تأكيد الديبوزيت.
- يُستثنى من ذلك الحالات التالية فقط:
1- في حال تعذر علينا تنفيذ القطعة أو اللون المطلوب لأي سبب خاص بنا.
2- وجود عيب تصنيع واضح لا يمكن إصلاحه، ويتم إبلاغنا به فور الاستلام.
When will I get my order?
Shiping Cost
Alexandria : 35 - 40 EGP
Cairo & Giza: 60–65 EGP
Delta & Canal Cities: 70 EGP
Minya, Fayoum, Beni Suef: 90 EGP
Assiut, Qena, Sohag, Luxor: 100 EGP
Red Sea & Aswan: 120 EGP
How to care?
Washing Clothes
Avoid using the washing machine to wash linen and its derivatives, and cotton and its derivatives. It is preferable to wash them separately outside the washing machine. When washing linen or cotton for the first time, do so outside the washing machine, and avoid chlorine altogether.
It is best to dry clean all of our items in general.
Raw linen or raw denim are exceptional materials because they are not mixed with any other materials. You will notice that they are rough, thick, and inelastic at first, but with repeated washing, they will become softer and more flexible.
Viscose cotton should not be hung on a hanger because it is very delicate and prone to wrinkling very easily. However, it is most suitable for summer due to its lightness.
Hot/Cold Water
Avoid using hot water for washing. Clothes should be washed in very cold water to avoid shrinkage, especially for viscose cotton.
Hanging Clothes
Cotton fabrics are known to wrinkle easily, so it's better and more efficient to iron and then hang them on a hanger rather than folding them, especially for items made of viscose cotton.
Ironing
Iron clothes at the appropriate temperature for the fabric type, preferably the lowest setting. Use an ironing cloth to protect delicate or even thick fabrics.
Viscose cotton items should be ironed thoroughly after multiple washes, as they shrink and return to their original size after thorough ironing.
Storage
Store clothes in a cool, dry place and avoid direct sunlight to prevent color fading and fabric damage.
